Practical digital safety for home and family
Feel safer online and at home
Clear guidance to help you recognise scams, protect your accounts and make the connected technology in your home safer.
Plain English
Practical steps
No judgement
Start here
What has happened?
Choose the situation closest to yours. We will take you through the most important actions first.
Stay aware
Latest scam alerts
Current warnings and recurring tricks to look out for.
QR-code scams: pause before you scan
A QR code can hide the destination address, so treat an unexpected code like an unfamiliar link.
Read the alertAI voice scams: verify the person another way
A familiar-sounding voice should not be the only proof that a caller is really a relative or colleague.
Read the alertHow investment scams create false confidence
Professional websites, small early withdrawals and convincing account managers can all be part of an investment scam.
Read the alert
Stay safe
Build your online-safety confidence
Start with the everyday activity you want help with.
Messages and calls
Check unfamiliar emails, texts, messages and telephone calls.
Explore this topicPasswords and accounts
Protect important accounts and recover access when something changes.
Explore this topicBanking and shopping
Pay, shop and respond to money requests more safely.
Explore this topicDevices and privacy
Keep phones, tablets and computers updated and private.
Explore this topicSocial media and messaging
Use familiar apps with greater confidence and control.
Explore this topic
Your digital home
Practical safety for the technology in your home
Straightforward help with home Wi-Fi, connected devices, cameras and family internet controls.
Wi-Fi and routers
Secure the connection used by your phones, computers, televisions and smart devices.
Make your network saferCameras and smart devices
Use safer accounts, updates and privacy settings for cameras, doorbells and connected devices.
Protect connected devicesInternet controls for children
Understand the controls available to parents and grandparents—and what those controls cannot guarantee.
Explore family guidance
For families
Helping someone else?
Practical ways to talk about scams, agree family safeguards and support somebody after something has gone wrong.
Help an older relative stay safer online
Read the guidanceMake a family verification plan
Read the guidanceSupport someone after a scam
Read the guidance
Our standards
Guidance you can trust
Authoritative sources
Important advice is checked against current official guidance.
Clear review dates
You can see when guidance was last checked.
Visible corrections
We correct errors promptly and explain material changes.
No fear or judgement
Clear actions help people regain control without blame.